FREE SHIPPING OVER $100 WITHIN CANADA & $150 WITHIN USA! FREE LOCAL SHIPPING!

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Frequently Asked Questions

CAN I RETURN MY ITEM(S)?

Sometimes we think we are 100 and then we aren't. It's okay! We are happy to RETURN your item(s) within 14 DAYS of the shipping date. 


WHAT IF I RECEIVE MY ITEM(S) AFTER THE 14 DAY RETURN WINDOW?

No worries! If your order does not arrive within the shipping period and exceeds 14 days, we will give you 7 ADDITIONAL DAYS.


DO I NEED TO PAY THE RETURN SHIPPING?

Unfortunately, yes. However, If you require a different size, we are happy to cover half of the cost for the delivery of the new item.


CAN OPENED ITEMS BE RETURNED?

Unfortunately, no. We want to be as conscious as we can and unfortunately opened items would be discarded. If you are uncertain about a product, don't hesitate to ask us! 


DO YOU OFFER IN-PERSON PICKUPS?

YES! If you choose this method, we will notify you with further details on where to collect your order.


WHERE DO YOU SHIP?

Currently we are shipping within Canada and the United States.


WHAT ARE YOUR SHIPPING RATES?

Canadian Shipping is $15 per order and your package will arrive within 3 - 10 business days.

U.S. Shipping is $25 per order and your package will arrive within 4 - 10 business days.


DO YOU COVER CUSTOM FEES?

Unfortunately, no. We do not take responsibility for duty fees, brokerage fees and/or shipment delays due to customs, if any. 


I AM UNCERTAIN WHICH PRODUCTS ARE RIGHT FOR ME.

If you have any questions about any of our products and/or are not sure about which makeup colour is right for you, please contact us! We have an esthetician and makeup artist on staff.


CAN I USE MY EGIFT CARD(S) TO PURCHASE ITEMS ONLINE?

Unfortunately at this time, are eGift Cards can only be used for our spa services. 


ARE YOUR PRODUCTS AND SERVICES VEGAN AND CRUELTY-FREE?

YES! This is why Good Vibes Beauty Space was created. We wanted to provide a space for people to purchase products and services without the constant worry if they contain animal by-products and/or have been tested on animals. It's simply not necessary and we aren't having it!


WHERE ARE YOU LOCATED?

Currently we do not have a storefront, but we offer services out of our Home Studio.


WHICH CITY ARE YOU PROVIDING YOUR SERVICES?

We are servicing Windsor-Essex County, Ontario, Canada.